Help

Shopping with Warehouse Wines is really easy!

For the quickest, easiest, best-value and most convenient way to buy wine, check out our Wine Cases page. You'll find 6, 12 and 16 bottle cases ready to checkout.

Or if you fancy putting together your own case of wine, then use the All wines button above in the menu and start browsing through our fantastic selection.

If you are choosing your own individual wines then you need to order in multiples of 6 or 12.

Cases that have been "Pre-mixed" are available in 6, 12 and 16 bottles.

If you have any particular quantity requirements, for an event maybe, then call us and we'll be happy to talk through how we can help.

Depending on availability, our prices start from just £6.99 a bottle.

All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.

Visit our Delivery FAQs page.

We accept payment by Visa, MasterCard and PayPal.

Just click on the Forgotten Password link on the log-in page (/login). On the next screen you will be asked to enter your registered email address and we'll send you an email with full instructions on how to reset your password.

If you are still experiencing problems just give us a call on 0343 224 1033 or email us at help@warehousewines.co.uk

Please get in touch with our call centre on 0343 224 1033 and they will be happy to help.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over the link and select "Address details" from the drop-down list of options

To add a new address click on the "Add new address" button and fill in the form.

If just one address is registered, this will automatically be selected as both the default billing and default delivery address.

If more than one address is registered then just tick the box next to the address you want to use as your default delivery address / default billing address as required.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over the link and select "Payment details" from the drop-down list of options

To add a new card click on the "Add a new payment method" button at the bottom of the page and fill in the details.

If just one card is registered, this will automatically be selected as the default payment card.

If more than one card is registered then just tick the box next to the one you want to use as your default payment card.

Any card which is not registered as your default payment card may be deleted by clicking on the wastebin icon to the right of the card details.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over the link and select "Contact methods" from the drop-down list of options

Use the tick boxes to select which communication methods you would like us to use to keep in touch with you.

If you choose not to receive any communications from us we will still contact you when necessary for the functioning of your account, e.g. Order confirmation and delivery notifications.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over the link and select "Change password" from the drop-down list of options

Enter your current password and then your new password in the fields provided.

Confirm your new password in the final field and then click on the "Confirm" button.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over the link and select "Account overview" from the drop-down list of options

Under "Account overview" you'll be able to find "My WinePass"

Here you can view your WinePass statement, cancel your membership and amend your default billing and payment details.

You can always give us a call on 0343 224 1033 to discuss your membership.

You may cancel your order for any reason whatsoever within 14 days from the date you receive your wine, provided that all of the bottles are unopened and intact.

Call or email to notify us and we will arrange to collect the wine at the earliest mutually agreeable opportunity.

We will reimburse the price of the wine once it has been collected, returned to our warehouse and has been inspected.

If you find that any of our wines are corked or tainted in any way then let us know and we will credit your account with the full amount you paid for that bottle. Please try to give us as much information about the wine as possible, especially the name!

If you have bought a whole case of one particular wine, then we will refund the whole case, including delivery, as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case!

I have a voucher - how do I use it?

You can redeem your voucher by going to the unique web address printed on your voucher.

You will be asked for your voucher number and password, or it will be automatically populated.

You should have a voucher number and a password. If you need to, type both of them into the boxes and press "Redeem now".

Please check the expiry date and the terms and conditions on your voucher.

Can I use a voucher on special discounted case offers?

Some vouchers have restrictions on their use. Please see the terms and conditions of your voucher to see what restrictions apply.

I am having difficulty entering my voucher details

Please retype taking care to exactly match what is written on the voucher.

Please also double check the spelling and the expiry date.

If you have checked the spelling and the expiry date and are still having problems then please give us a call on 0343 224 1033.

Can I use more than one voucher at a time?

Other vouchers can only be used on a single purchase, and only one at a time. If you decide not to use it now, it will still be here when you come back, as long as you come back before the "use-by" date.

I have just ordered but my voucher does not seem to have been deducted

It may be that you have tried to use an introductory voucher on an ineligible case offer.

If you have already used an introductory voucher on your account you can always pass any spare ones over to friends to use.

Do vouchers have an expiry date?

Most vouchers have an expiry date. Please look carefully at the details of the offer.

My voucher covers the cost of my whole order but the website still needs my credit card - will I be charged?

No - we're sorry about this. Our website requires a valid credit card entered into those fields. If your voucher is enough to cover the total cost of your order (incl. delivery) then no charge will be made on your card.

What if I make a mistake or change my mind?

If you would rather mix your own case of wines and use your voucher against those, then give us a call as soon as you can on 0343 224 1033.

If you have changed your mind about your order then call us as soon as you can on 0343 224 1033.

Out of stock?

Wine is an agricultural product and runs out from time to time.

This particularly happens at the end of one vintage and the beginning of the new.

We do try and keep our range in stock all the time.

If you are looking for a particular wine and it is out of stock, why not take the opportunity to try something new?

Substitutions

We will never knowingly sell you a wine if we know that we don't have any sitting in the warehouse.

However once in a while what we thought was on the shelf turns out to be something quite different (pesky systems) and we have to find a replacement.

In these rare situations we will ask our buyers to find a similar wine that we think you will like. The replacement wine will always be of greater or equal value to the bottle you bought.

We promise that we will never replace more than three bottles without asking.

If you ever have cause to disagree with our choice of replacements, call us on 0343 224 1033 we will give you a credit for any of the bottles that we have switched, no questions asked.

All our Terms and conditions here.

Read about our Cookies here.

Once you have logged-in you'll see the link to your account at the top right of the website.

Hover over your account, and click on "Favourites".

When logged in, you can view your favourites here.

Any wines you've "favourited" will appear in your favourites. You can remove wines from your favourite list, and add private tasting notes for your eyes only.

To add wines to your favourites list - click on the '♥' icon next to the bottle(s) you love.

We know you can't drink a fancy box, heavyweight glass bottles, or expensive glossy brochures. So, we only focus on what matters - great tasting wine, outstanding service, and ensuring we deliver the very best value in every bottle. We do this by working closely with outstanding winemakers and wineries across the globe, shipping wines direct to our warehouse, cutting out the middlemen, and avoiding big-brand marketing to ensure every penny goes on quality. After all, the most important thing about enjoying wine is what's in the glass.

The result of our team's dedication and expertise is a fantastic selection of wines all under £10, with the added bonus of easy online ordering and speedy home delivery. Whether you're after classic Sauvignon Blanc from New Zealand, a smooth Argentinean Malbec, or beautiful Italian sparkling wine, you'll find what you love at the best possible value. All our wines are also taste tested by globally recognised wine expert and writer, Joe Fattorini, with no bottles being added to the range unless they have his seal of approval.

If you are nervous about shopping on the web, don't be. We use a secure server with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information.

Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

To make sure that you don't have to worry, we will make good any losses suffered by you and charged to you by your credit card company, up to a maximum of £1,000 through the unlawful use by a third party of your credit card or credit card information directly as a result of your use of our web site.

Just make sure that you keep your password secret from everybody else. (You wouldn't give anyone the PIN number to your cash card, would you?)

If you would still prefer to order by phone then that's no problem, call our call centre on 0343 224 1033 and they will help you out.

Find out more: Packaging / waste compliance